Decision-making skills for a complex world

Decision-making skills for a complex world

Making decisions in today’s complex and volatile world is a considerable challenge. Leaders are often under pressure to act fast, working with ambiguous and incomplete information.

Build decision-making skills in your organisation

Our Complex-city business simulation specifically aims to enhance decision-making capability in a complex, disruptive environment. Working in collaboration with international leadership experts Michael Kossler and Peter Webb, we designed the simulation to enable participants to navigate complexity and ambiguity in a challenging yet safe environment. By recognising the impact of their personal preferences on decision-making, individuals learn to apply specific decision-making frameworks to assess a situation and determine what kind of information is needed to make a wise decision. This experiential learning process broadens their perspective and gives leaders an advantage when dealing with decision-making in their everyday roles.

The Complex-city simulation is set in the future in a fictional specialised agency of the United Nations: the International Change and Innovation Organisation (ICIO). This autonomous institute has just funded a new programme to plan the piloting and roll-out of artificial intelligence-based robots into the public sector in cooperation with other key international agencies and member nations. The roll-out pilot will be held in Complex City, a rapidly growing smart city in Southeast Asia.

Simulation participants play the role of the ICIO Robotics Delivery Lead, who is responsible for planning for the roll-out of intelligent robots in Complex City over the next six months. Using intelligent robots for developmental goals on an international scale has massive potential to deliver high-quality, cost-efficient public services. But it needs to gain public acceptance, and it raises issues about existing public service jobs. Though a fictional scenario, the simulation forces leaders to confront issues already affecting organisations today about embracing technology’s benefits whilst understanding the human impact.

The Complex-city simulation is designed for team learning and can be flexibly delivered to suit your business needs. Training can seamlessly fit within your organisation’s schedule, from focussed face-to-face workshops delivered in a day to scalable online courses run across several days or weeks.


Download our pdf to find out more about the Complex-city simulation: Download


“Simulations are beneficial as they allow us to create scenarios that come as close as possible to real situations of doubt, dilemma or disruption that our potential decision-makers might face. During the experience, we get them out of their comfort zone. We put them into a situation where they can experiment, prototype and see how to respond to unexpected dilemmas and disruptions. Effective debriefing helps them draw out the learning and apply it to their everyday working lives, where they deal with complex problems daily.” Peter Webb, Author, Leadership Coach & Integrative Psychologist


Find out more about Peter Webb’s System 3 Thinking approach to wise decision-making on his website:


To discover more about the Complex-city simulation and how it could help your organisation make more effective decisions contact us at +44 (0)1223 421 034 or email Our innovative business simulations use expertise from the worlds of artificial intelligence, corporate learning, gaming technology, neuroscience and organisational behaviour to enable individuals, teams and companies to perform at their best.